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Guidelines For Sending SMS

To achieve high delivery results in your sms campaigns, please follow these guidelines:

  • Confirm that your numbers are properly formatted e.g. 234803xxxx or 0803xxxx and not 234083xxxx or 803xxxxxx.
  • Do not send SPAM messages as your account will be charged and your sms blocked by the network operators.
  • Be sure not to exceed the default 11 characters limit set to be used as Sender ID.
  • If you intend sending sms to lots of numbers per time, as a precautionary measure, first send a sample of the exact text you want to send (to these list of numbers) to your own mobile phone. If you don't receive your text message, Contact Us so we can help you verify from the network operators if they have blocked any of the keywords in your text message. Also, test with different numbers from other networks as blocked keywords vary from network provider to network provider.
  • After you have confirmed that your sms is being delivered, still add your test number(s) to the bulk list of numbers you want to send your sms to.
  • Avoid typing and copying your phone numbers or text messages in Microsoft Word; do these in Notepad instead. When you copy anything from MS Word, you also copy characters which are not visible to the normal eye and that are not compatible with text messaging technology. You also stand the risk of being billed of extra pages because of these incompatible characters.
  • Be careful not to include words like "PROMO", "Wow", "Congratulations" in your text message. Your sms will be flagged as spam by some networks like MTN Nigeria and will not be delivered.
  • If you want to send any transactional sms or message sent using the name of a bank, be sure your account has been placed on the Financial Route. Do Contact Us for more details on this.
  • Always make sure you have enough credit on your account to send your message per time. Also, if you have messages you scheduled to deliver in the future, be sure you have enough credit in your account at the time of their delivery to make sure they get delivered.

If you follow the guidelines above to send your sms and it doesn't get delivered within (at most)5 minutes, the following are some reasons why this may be so:

  • Your local network provider might be experiencing some delays due to a temporarily congested server
  • The recipient's device(mobile phone) is jammed due to its memory being used up or the message space is filled up. In a case where its a memory issue, restarting the device will free up its memory while in a case where it is a filled message space, deleting some old messages or deleting some apps will create some needed space.

Please Note: Your account is charged for submission to the mobile network servers and not for delivery.

We adjure you to visit this page from time to time as we will keep updating it with the new changes and best practices in mobile messaging technology.

If you found this information helpful, please 'Share' it with your friends who also use Bulk SMS.

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Overview

SMS2.0 is the official sms engine we use not only on SmsSenda but also on our sms reseller websites. If you are one of our resellers, you can get all the training articles about your sms website from this section.

Please note that some pages of this training section are only given access to SmsSenda resellers. To gain access, sign up for our reseller service from the main menu above.

Personalized Sms

To send personalized sms, use your Microsoft Excel program and save your work like in the screenshot below:

 

Please note that the numbers after the "#" in the message represent the different columns. So to have the system automatically insert the content in any of the cells, you need to use "#" before the corresponding number of the column.

 

For instance:

Column A = #1

Column B = #2

Column C = #3

Column D = #4

...and so on.

Message History

Just like on the web version, you can see the delivery status of the messages you have sent to each number. It gives you an opportunity to know what number(s) your message was delivered to.

Contact Groups

The Contact Groups helps you organize your contacts better. You can create a group for colleagues, family members etc.

Online Address Book

The Online Address Book is where you can:

  1. Store your new contacts into groups
  2. Select all or specific contacts from your address book you want to send sms to
  3. Delete one or more contacts
  4. Edit your contact's details

Send SMS

There are 3 main fields here you need to fill to send your sms.

Sender Name:

This is the Sender ID box. Currently, you cannot type in your Sender ID directly using the app; you have got to visit the web version of our website to create the Sender ID you want to use.

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